Welcome to VARA-AI

VARA AI is a multi-agent customer support platform built with Amazon Nova, Neo4j, and MCP that delivers verified refund decisions with grounded, explainable reasoning from a policy knowledge graph. Select a demo scenario, hit Process, and watch the pipeline in action. Tap the i icons for explanations of each step.

Incoming Support Email

Select Demo Scenario

No Email Selected

Select a demo scenario above to preview the incoming customer support email

This will trigger the full AI processing pipeline

Processing Pipeline

Email Classification

Pending

Classify email intent using NLP model

Document Parsing

Pending

Extract text from PDF invoices using LlamaParse

Defect Analysis

Pending

Analyze product images using Amazon Nova Vision

LLM Data Extraction

Pending

Extract structured order details using Amazon Nova

Database Verification

Pending

Verify order details against orders database

Policy Adjudication

Pending

Evaluate request against company return policy

Final Decision

Pending

Generate automated response and action

Agent Activity Log

--:--:-- System initialized. Select a demo scenario to begin...